Tuesday, August 11, 2009

Conflict or Dispute? Consider the Differences.

My definition of conflict: the time and space where differences meet.


In my mind, conflict is a neutral, passive, balanced state.


Set your hand on your desk. This exemplifies conflict: the time and space where differences (your hand and the surface of your desk) meet.


Think of the horizon: the time and space where differences meet.


Night and day: the time and space where differences meet.


Conflict: Neutral. Balanced. Passive.


Now, what would happen if night refused to budge and give way to day?


The result is no longer passive: night is taking action.


When the proponents of differences take action, the result is a dispute.


Not necessarily positive or negative, constructive or destructive.


The Thomas-Kilmann Conflict Instrument Diagram provides a model of the five basic approaches to conflict (see below; for a more readable version of this diagram, please see http://www.primarygoals.org/Thomas-Kilmann.htm with thanks to Ashley Guberman, Organizational Development Resources):


Avoid, Accommodate, Compromise, Compete, and Collaborate.


In the night/day example, consider which approach night is taking?




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